Privacy Policy

HEALTH SMARTTECH PRIVATE LIMITED, (“HEALTH SMARTTECH”, “Company”, “We”, “Our”, or “Us”), owns and mobile application (the URL and mobile application together referred to as “Platform”. “You”, or “Your” refers to You as a user (whether a Registered User, or un-registered user, Medical and Healthcare Service Provider, Lab or Pharmacy) of Website or Platform or the Services offered by Platform (“Service”)

HEALTH SMARTTECH is committed to ensuring that Your privacy is protected. This Privacy Policy applies to the collection, usage, storage, and disclosure of Your information when You use the Platform or the Services.

1. Consent:

When Hospital Staff registers you and enters your personal information you provide, you are giving consent to the collection, storage and processing of such information in accordance with this Privacy Policy.

2. Personal Information We collect:

2.1 We may collect Your personal Information such as:

  1. Name, Date of Birth / Age, Gender and Marital Status
  2. Contact information including email and Phone number
  3. Demographic and location information including complete postal address, locality, City, Postal code etc.
  4. Bank details for Service Providers, where their fees need to be remitted.
  5. Medical records including Allergies, Social Habits, Personal medical and Family history, Physical, mental and psychological status, Medical investigation reports and Doctor’s advice with time stamp and other events etc.
  6. Other information relevant for surveys and offers 

2.2 We may also seek Your permission to use camera, microphone and contacts, when required.

2.3 Your Platform usage details such as time, duration and frequency, location and IP address and device information from where You log-in, as well as transaction details.

3. Collection process:

We collect above information at several instances including but not limited to:

3.1 At the time of Your registration and when You update Your profile

3.2 When You avail any Service on the Platform

3.3 Use of cookies stored in the browser

4. Use of collected Information:

We use the collected information for following purposes:

4.1 To enable registered Doctors and Other Healthcare Service Providers whose services are going to be availed by you, to understand Your requirements / case details properly. This is strictly on need-to-know basis.

4.2 We may use the information to improve Our Platform and Services as well as to study user behavior and user preferences.

4.3 We may use the information to personalize the Platform according to Your interest.

4.4 We may use the information to help address technical problems faced by you.

5. Security:

5.1 Security of Your information is important to Us. We have taken reasonable security measures and adopted procedure to ensure that the Personal Information (protected health information) collected is secure.

5.2 While We will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. Neither We nor any of the HCP on the Platform will be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to Your Personal Information.

6. Cookies:

A cookie is a small file which asks permission to be placed on Your computer's hard drive. Once You agree, the file is added and the cookie helps analyse web traffic or lets You know when You visit a particular site. Cookies allow web applications to respond to You as an individual. The web application can tailor its operations to Your needs, likes and dislikes by gathering and remembering information about Your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve Our  website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide You with a better website, by enabling us to monitor which pages You find useful and which You do not. A cookie in no way gives us access to Your computer or any information about you, other than the data You choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but You can usually modify Your browser setting to decline cookies if You prefer. This may prevent You from taking full advantage of the Platform.

7. Pop-Up Blocker:

We ask You to enable Pop-Up to provide You certain messages and reports. Most browsers have the provision to selectively enable urls / sites from where You may accept Pop-Up for Our Platform. You may enable Pop-up for Our site permanents to get better quality of service.

8. Links to other websites:

Our Platform may contain links to other websites of interest. However, once You have used these links to leave Our Platform, You should note that We do not have any control over that other website. Therefore, We cannot be responsible for the protection and privacy of any information which You provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

9. Controlling Your personal information:

We will not sell, distribute or lease Your personal information to third parties unless required by law to do so.

10. Compliance with Laws:

10.1 These Privacy policies have been formulated in accordance with Laws prevailing in India. If You are using Our  Platform from any other country, even for a temporary period, You must check local laws and do not use the Platform if Our  privacy policies are not in accordance with prevailing laws in that country.

10.2 These Privacy policies have been formulated in accordance with Laws prevailing in India. If You are using Our  Platform from any other country, even for a temporary period, You must check local laws and do not use the Platform if Our  privacy policies are not in accordance with prevailing laws in that country.

11. User App(MedVault) related Policy:

Hospitals registered on our Website have the facility to register their patients and maintain their medical records in electronic form (EMR). They enable their patients to view Prescription written by the hospital doctor and Lab Test reports generated by their pathology and radiology departments. For this purpose a User App, referred to as MedVault, is provided. When a patient is registered by hospital reception, a user name and pass word is provided to the patient and patient can view own Prescription and reports using the credentials provided by the registering hospital. When patient logs in for the first time, he/she is asked to change the password and an OTP is sent on registered mobile number of the patient, as per hospital records. This is record for secured login on our website. MedVault does not allow new registration through the App and no demographic or any other details are collected by the App.
User may not use the App and can view his/her records by directly logging on our website.